We would be grateful if guests would note that in compliance with the law in Scotland, the hotel is a ‘No Smoking’ building.  We have a smokers' bin outside and we would be grateful if you would please use this and not leave cigarette ends on the ground .   Sadly, a number of guests have insisted on smoking in their rooms and this obliges us to take the room out of service, for deep cleaning, on their departure. The loss of a room for this purpose will charged to the guest concerned. We therefore, politely ask that you do not smoke in your room or out of the windows as the smell of smoke will still permeate your room.

We ask all residents hand in their keys when they are not in the hotel. This is a simple security measure to ensure that keys do not get lost and ensures we are aware who is in the building.

The front door will normally be locked just after bar closing around 11.00 pm, if during your stay you intend to be out late at night, please let us know and arrangements can be made to ensure you can regain access to the building.  

Finally, we have a fire safe in the hotel should any resident wish to place valuables. 

Breakfast: 8.00 – 10.00 am.   If you require breakfast before 8 am please let staff know.

Afternoon tea: Available all week between 12 - 3.30pm. 

Dinner: 6.30pm – 8.45pm.  Should you wish to dine please let us know so that we can reserve you a table, particularly at weekends when we tend to be very busy. We are happy to cater for any allergies but cannot guarantee that we will be able to accommodate without prior notice. 

There are tea and coffee making facilities in your room, should you require any further refreshment or supplementary supplies please call Reception (Extension 100) or the Bar (Extension 101).  

Hairdryers are to be found in your rooms, normally in a black bag hanging up in the wardrobe.

An umbrella can be found in your wardrobe.  Please return it to your wardrobe before checkout. 

Towels and linen: if you are prepared to use your towels again please leave them hanging up or on the towel radiator. If you would like them changed just place them in the bathtub or shower.  Your linen will be fully changed every 4th day, however can be changed more frequently should you require it. 

Laundry.  As a small hotel we have very limited space and facilities and so we are unable to offer an in house laundry.  However, there is a very good laundry service in Helensburgh if you require it. 

Helensburgh Launderette:  01436 677756

Bills: We request that all guests settle any room charges before retiring for the evening. This is to avoid congestion at the front desk and to make your departure as swift as possible. You will be asked to check and settle any extras each evening by the evening team. Any items that you put onto your room will need to be signed for and will be charged to your card by the duty manager at the end of the day.

Check Out:  We would ask residents to check out of their rooms by 11am on the date of their departure to allow us time to complete service for new occupants.

Late Check Out is only by arrangement and may incur an additional cost.

You are also able to remotely check out using the link provided in your pre-arrival email. For assistance please call reception.