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Frequently Asked Questions

We have been asked many questions over the years from 'when is the best time to visit?', to 'do we have a family room?'.  So we have gathered all the information you might need to make an informed choice as quickly as possible and to ensure you get the best our of your visit to Knockderry House and the local area.

lounge bar
What Covid-19 policies have you in place?

Procedures in the hotel have been amended to adhere to the most recent government guidelines.  We will ask you to complete a Covid-19 Health Declaration prior to your arrival which can be accessed via your confirmation email.  

In addition we have carried out the industry approved ' Good to Go'  assessment  which is the industry standard across all sectors of the tourism industry in Scotland and the rest of the UK demonstrating that we're adhering to the respective governments' and public health guidance.  We have carried out a full COVID-19 risk assessment to check we have the required processes and protocols in place. 

Our operating procedures will be constantly reviewed and updated as information and the latest advice is received so that you can relax during your visit, assured of our commitment to your comfort and safety.  

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When is the best time of year to visit?

The generally agreed answer this is during spring (late March to May) and autumn (September to November). The Temperature is warmer by spring, with averages of 6°C-15°C.

During these months, Loch Lomond & the Trossachs  the weather will be the warmest, the days significantly longer, and sunshine most abundant. Although we cannot guarentee it will remain dry!

Can you reach Knockderry House by public transport?

Knockderry House is suprisingly well connected as far as public transport is concerned. 

The nearest airport is Glasgow Airport and it is only 45 mins away by car.  The nearest trainstation is at Garelochhead which is on the West Hightland Line.  The nearest train station to Glasgow is in Helensburgh which is our nearest town.  A bus service drops outside the hotel and runs every hour.  And the passenger ferry at Kilcreggan Pier is only 3 miles down the road connection you to Gourock and the commuter train to Glasgow Central.

Do you have midgies?

For the first time visitor this might seem like a strange question, but critical when making plans.  The Scottish Midge is infamous.  It is said that they have can reduce grown men to tears. Midges are a type of tiny insect found in practically every environment on earth. They are most abundant, late spring or early summer, (as day length and temperature increase) and they will die off as the summer comes to an end.

Volumes have been written on how to protect yourself.  Most popular is Smidge a popular repellent designed to effectively block the antennal receptors of biting insects – which throws the midge off your scent. It also stops you tasting so good.

dining by fireplace
Do I have to reserve a table?

During the summer and busy periods such as weekends and bank holidays we recommend all guests and non residents to book a table in advance.

Relying on local produce, we aim to offer delicious and imaginative dishes that change to reflect the freshest of the seasons ingredients. The restaurant holds an award of two AA rosettes and the Thistle Award for Best Eating Experience in the West of Scotland. In addition, we are happy to try and accommodate most dietary requirements with a little warning, and have two menus to choose from.  Head over to our Restaurant page for more details.

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Do you have a family room?

Knockderry House has 15 rooms of different shapes and sizes and all are configured for double occupancy.  Babies and children under 5 can share a room with their parent or guardian for free, and we can provide cots and bedding for a small cost. However, we do not have any multiple occupancy rooms.  This is due to the floor space being unsuitable for fold out beds, which could create difficulty in evacuating the room in a hurry.

Which rooms have the best views?

This is probably the most commonly asked question.

Of the Master Rooms the best views are rooms 1 and 2, both of which have large windows looking out over the gardens and the loch beyond. Our King Rooms in the newer wing are all front facing but Rooms 8 and 9 command the best views. Finally the Library Suite at the top of the house commands the best view of all, looking both north and south over the loch and the Arrochar Alps beyond.

Do you have broadband?

We have recently had fibre installed into the hotel and are therefore able to offer a reasonably reliable broadband service with download speeds in excess of 50Mb and an upload speed of around 22 Mb.

Wifi is free to use in the hotel with a password which is available on check in.  

Dogs on the Cobbler
Can I bring my dog?

Knockderry House has five rooms for the best dog friendly holiday for you and your best friend. Relax in either of the hotel’s two reception rooms and dine with your furry friend by your side.  Our Doggie Package includes a few doggie niceties, including:

  • a few doggy treats for arrival 
  • a water bowl
  • a towel for mucky paws
  • a dog menu – a choice of dishes supplied by Butternut Box (small supplementary charge)
  • a list of dog friendly walks and places to visit
  • (and a couple of poo bags!)
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How do I book a room?

Rooms can be booked online via our reservation system, or over the telephone, whichever is best for you.  Booking directly will always give you the best price however, as we will always give customers who book directly the best value.  The reservation process online is straightforward and risk free.  Whilst we are still navigating the path out of the pandemic and awaiting a date to re-open we are letting you book without paying a deposit.  

Check in is from 4.00 pm - but you can arrive earlier and enjoy a drink or lunch on the terrace.  Check out is at 11.00 am 

How do I book with a gift voucher?

Whether you have a monetary voucher or a gift experience it is easy to make a reservation using your Gift Voucher code.  To use your gift voucher call us directly tell us the unique voucher number and what the voucher is for and we will create your reservation and add this credit to your profile. 

How do I cancel or amend a reservation

Each reservation is different and we recommend that in the first instance you look at the specific terms and conditions of your stay.  Further information is available elsewhere on the website.

If you need further information please call us so we can discuss your requirements in more detail.  

scotland
What do you recommend to do?

Knockderry is a wonderful base for a wide variety of sightseeing and activity holidays.

Whether you are after the breathtaking mountain scenery and hills for walking, or some of the best golf courses or sailing in Scotland, we are centrally located and able to offer good local advice and help in organising your activities during your stay. We have created a list of some of our favourite things for you to try and a few hidden secrets.

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