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Relax, Recouperate and Revive

Our Covid-19 Measures

Entrance to Knockderry House
Updated Information and Guidance: 4 January 2021
Temporary Closure

Knockderry House is based in rural Argyll and Bute and like the rest of mainland Scotland is in Tier 4 following the announcements made today by the Scottish Government.  Further restrictions are coming into force on Friday 8 February.  

  • In a Tier 4 area you cannot leave home unless for essential reasons, including travelling to work, caring responsibilities, essential shopping, exercise and being part of an extended household.
  • Anyone outside their homes must stay as close to home as possible and avoid crowded places.
  • Everyone over the age of 12 must limit outdoor gatherings to just two people from two households.

From Friday:

  • All places of worship will close, except for broadcasting a service, funeral or wedding.
  • A maximum of five people allowed at weddings.
  • A maximum of 20 people allowed at funerals; wakes are banned.

Our intention was that we would re-open in the first week of February 2021.  This is now unlikely but we are closely monitoring all advice so that we can open our doors again just as soon as it is safe to do so.  

Everyone at Knockderry House wants to thank you, our wonderful guests for all the support you have given us during these challenging times.  We have been touched by your kindness and generosity and we are looking forward to having the opportunity to welcome you back in 2021.  

Although the hotel is closed to visitors, our reception team are still monitoring calls, messages, emails and bookings so if you are planning your holiday for next year we are still here for you if you wish to call. And, if you are looking for a gift for someone locally or a treat for a friend or family member for 2021 then perhaps consider a gift voucher?

Finally, Murdo, Beth and all the Knockderry team send you our very best wishes for a happy, safe and prosperous New Year.

Murdo and Beth MacLeod

 

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laptop
Keeping up to date

Team Training

Every member of our team has completed a series of 'Return to Work' training modules to ensure they feel confident in their abilities to adhere to all guidelines. We continue to monitor best practice and advise our staff of all changes to the Government's advice.

The training modules include sanitisation, personal hygiene, cleaning protocols, personal wellness, and how to identify symptoms in themselves and others. 

We have also carried out department specific training like how to receive orders from our suppliers, or how to best serve our guests in the dining room. 

All our staff will wear masks indoors and when waiting upon you, in order to serve you safely. 

Library Bathroom
During your stay

Sanitising and Social Distancing

Masks: As of the 14th September face coverings are required by all guests to the hotel when moving around public areas or when not sat at a table in our restaurant.  We have disposable masks available at Reception but we recommend bringing your own face coverings with you.

Sanitisation: We have set up sanitising stations at the entrance and throughout the hotel, both back and front of house and we ask that you use these every time you enter the building.

Social Distancing: In the restaurant and breakfast room, our tables are all a minimum of 2m from one another; in addition we have lowered our occupancy to reduce the chance of congestion.  We have also added social distancing and hand washing signage in the hallways, reception and public areas.

Our, experience to date has been extremely positive.  Guests have been extremely generous and very attentive to the measures we have introduced and we are encouraged that the experience we are offering is relaxing and comforting.

Knockderry Hotel Room
In your room

Going Contactless

Cashless:  We are attempting to cut down on our use of cash and so we recommend the use of debit and credit cards where at all possible.

Check In:  We have moved Check In to 4.00 pm to allow our staff time to fully clean your room for your arrival.   We have amended our check in and check out processes to limit our team's contact with guests.

Online Regsitration: You will be guided through the process before you arrive, and during your stay and you will be sent an online registration form in advance of your stay.  

Guest Information Folders: Our guest information folders have been removed from the bedrooms and have been made available through a link that will be provided to you on check-in. 

Good to Go
We're Good to Go!

‘We’re Good To Go’, is the industry standard across all sectors of the tourism industry in Scotland and the rest of the UK demonstrating that we're adhering to the respective governments' and public health guidance.  We have carried out a full COVID-19 risk assessment to check we have the required processes and protocols in place. 

Our operating procedures will be constantly reviewed and updated as information and the latest advice is received so that you can relax during your visit, assured of our commitment to your comfort and safety. 

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