We have issued a COVID-19 'Book with Confidence' commitment to you our guests to make the planning just a little bit easier.
1. Make a reservation without paying a deposit. A deposit will only be payable once the government announces a confirmed opening date.
2. If you have already made a booking and have paid a deposit but your booking cannot go ahead due lockdown continuing you will be offered an credit voucher, valid until December 2021 or the opportunity to transfer your stay to a date later in the year.
3. If you book and can travel but we have to close we will refund your deposit or issue a credit voucher as you require.
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We plan to open as soon as it is safe to do so as advised by the Government.
We are taking bookings, monitoring calls, messages, and emails to help our guests plan their breaks; and if you are looking for a gift for someone or a treat for a friend or family member then consider a gift voucher!
If you are planning to visit Scotland for your summer holidays this year and seek hospitality at its best then Knockderry House is ideally placed. Explore the wild Argyllshire coastline and with so much to do on our doorstop you might never want to leave.
We want to thank you, our wonderful guests for all the support you have given us during these challenging times. Your kindness and generaosity have touched us and we are looking forward to having the opportunityt to welcome you back.
Murdo, Beth and all the Knockderry team send you our very best wishes,
Team Training
As with the first lock down - every member of our team is completing a series of 'Return to Work' training modules to ensure they feel confident in their abilities to adhere to all guidelines. We continue to monitor best practice and advise our staff of all changes to the Government's advice. The training modules include sanitisation, personal hygiene, cleaning protocols, personal wellness, and how to identify symptoms in themselves and others.
All our staff will wear masks indoors and outdoors when waiting upon you, in order to serve you safely.
Getting ahead
Our, experience last year was extremely positive. Guests were extremely generous and very attentive to the measures we introduced and we were encouraged that the experience we offered was relaxing and comforting.
During the last 3 months we have taken the opportunity to redecorate, renovate and renew so when the time comes to open the doors we will be able to you a lovingly restored experience.
Going Contactless
We have recently updated our reservation system to enable remote check in and check out and will continue to operate in a cashless environment.
- Check In: will continue to be from 4.00 pm to allow our staff time to fully clean your room for your arrival.
- Online Regsitration: This will now be remote limiting contact with staff and customers.
- Guest Information Folders: Our guest information folders have been removed from the bedrooms and can be accessed online.
‘We’re Good To Go’, is the industry standard across all sectors of the tourism industry in Scotland and the rest of the UK demonstrating that we're adhering to the respective governments' and public health guidance. We have carried out a full COVID-19 risk assessment to check we have the required processes and protocols in place.
Our operating procedures will be constantly reviewed and updated as information and the latest advice is received so that you can relax during your visit, assured of our commitment to your comfort and safety.